Frequently Asked Questions
Leaving your pet with a stranger is never an easy decision, and I’m sure you have a lot of questions about how it works. I’ve compiled some of the most common questions into the list below. If you want further information, just get in touch.
If my pet has an accident or makes a mess, do you clean it up?
While your pets and home are in my care, I take full responsibility for them, and that includes cleaning up any messes they make. However, I am not a professional cleaner and can only clean messes to the best of my ability with the cleaning products available in your home. Call of Doody cannot be held liable for any residual carpet stains/floor damage or any other property damage caused by your pet after every reasonable effort has been made to clean or repair it. In addition. your sitter will not be held liable for any damage to your home, yard, or personal property that is caused by your pet unless it is found to be the direct result of a mistake made by your sitter.
How many dogs can you walk at once?
Depending on how your dog interacts outside with distractions (fear-based issues, doesn't like other animals, etc.) I will either walk one at a time or I will walk two at a time.
Can you let me know how my pet is doing while I'm away?
Yes, absolutely. You will get an update on how your pet is doing along with photos and videos. I can send you updates as frequently as you would like.
Why should you hire a professional pet sitter?
Professional pet sitters are just what the description implies – professional. While having friends, family, or neighbors care for your pets may seem like a logical choice, professional pet sitters do this for a living and have the experience necessary to care for your animals. A professional is someone who engages in an activity as the main occupation instead of as a pastime. Which would you rather welcome into your home when you aren't there: a pet care provider who has dedicated their lives to providing a service, or a casual individual looking for a little extra money?
From continuing education to best care for all your pets to minimizing the stress your absence creates, professional pet sitters are worth their weight in gold. Here is why you should consider them over their more temporary alternatives:
​
Is trained and experienced in working with all types of pet personalities and will know how to tailor your pet’s care based on their individual likes, dislikes, fears, and habits.
Knows how to spot and avoid potentially dangerous situations, and can react quickly and effectively when necessary.
Is trained and experienced in administering medications.
Knows how to tell if your pet needs veterinary attention.
Has backup in case of emergencies, car troubles, or illness.
Can be relied on to fulfill all of your care requests on time, each and every time.
Comfort and peace of mind. When hiring a professional pet sitter you know that your pets will be loved and kept on their normal routines in the comfort of their own home and this means less stress for them and you.
What happens if there is an emergency with my pet while I am away?
When you fill out your client information form, you will find that there is a section that gives you an opportunity to name your emergency contacts (2 are required) and your veterinarian's information. If an emergency happens with your pet, you and your spouse (if applicable) will always be contacted first. If you cannot be reached and the situation is time-sensitive, we will begin to reach out to your emergency contacts. If you have not made prior payment arrangements with your vet, your emergency contact will be responsible for covering the cost of any necessary veterinary treatment while you are gone. It is crucial that you inform them of this before you leave so that they are prepared to make these decisions for your pet and to cover the costs. Your pet sitter cannot be expected to cover vet costs for your pet, even temporarily. Your sitter will attempt to take your pet to the primary veterinarian that you list on your information form. If they are unavailable or it is after hours, we will then move on to your requested emergency vet. If you did not request a specific emergency vet, your sitter will select one for you
What if there is a severe weather emergency?
In the event of inclement weather or natural disaster, your sitter is entrusted to use their best judgment in caring for your pet(s) and home. We recommend that pet owners make arrangements with a neighbor or someone else in close proximity to their home. This person will be contacted if weather conditions make it impossible for your sitter to safely get to your home. This person would also be contacted if the need to evacuate your pet arises. Your sitter will do everything possible to evacuate your pet if required or make it to your home in inclement weather, but, given the unpredictability of these types of situations, no guarantees can be made.
Can you care for my pets on holidays and during peak season?
Yes, but please understand that during holidays and the peak season pet sitting is in high demand. When we commit to you, we are unable to take on other jobs so it is important to book your holiday trips at least 3 weeks in advance as spots fill up quickly.
There will be a $10 surcharge per visit/per day for each requested visit that takes place on the following holidays and peak times:
​
Spring Break 03-12 to 03-29
Easter Weekend 04-01 to 04-04
Memorial Weekend 03-29 to 03-31
Independence Day 07-03 to 07-05
Thanksgiving Break 11-19 to 11-28
Christmas Break/New Years 12-17 to 01-02
How does the payment work?
Payments: ALL payments are due before service begins. Visits not paid in advance may be subject to a 10% fee. Any payments not made within 15 days of service will receive a $20.00 late fee per day not paid.
Should I tip my pet sitter?
While there is no expectation of being tipped, tips are always welcomed and greatly appreciated.
What if I Need to Cancel, Shorten or Extend Services?
To best serve your needs, the strict cancellation policy is as follows:
​​​
Cancellation Charge Schedule: (% applies to entire service period total)0 - 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)
2 - 7 days prior to service: 75% of service total is due (equals a 25% refund)
8 -14 days prior to service: 50% of service total is due (equals a 50 % refund)More than 14 days prior to service or more: No charge, refund in full.
ƒ
Once service begins, there are no refunds or credits for early returns/last-minute changes: It is not unusual for trips to change at the last minute. Please understand that I carefully schedule my time to service your needs and my other amazing clients.
Can I Make a Special Request for My Pets?
Yes, I know that each pet is different and I will happily customize your pet's visits to fit both your needs and theirs. Whether you leave one post-it-note or 50. I will follow the directions of each one.
Is there still a question that you’d like answered? Please don’t hesitate to get in touch.