Call of Doody
Policies & Procedures
Your Pets Second- Best Friend
Reservations: All service visit requests are to be made as soon as possible on our website. If a confirmation email is not sent within 24 hours, ALWAYS contact Call of Doodys immediately via e-mail or phone call to make sure your request has been received. Never assume your request has been received if confirmation was not given. For holidays and peak season, requests should be made at least 3 weeks in advance to guarantee sitter availability.
Refusal of Service: Call of Doody reserves the right to refuse service to anyone. We are obligated to report any cases of neglect if there is even the slightest indication of animal abuse - lack of food/water, limited and filthy space, harsh training, etc.
Last-Minute Requests: We cannot take last-minute requests for new clients. Last-minute includes service requested within 24 hours. Existing clients may incur an additional $10.00 charge for requests made with 24 hours or less notice, due to schedule adjustment.
Keys: We require a copy of your keys. Keys can either remain with Call of Doody Pet Sitting in a secure location or be returned after service. There is a $23 fee for key pick-up and drop-off each time.
Payments: ALL payments are due before service begins. Visits not paid in advance may be subject to a 10% fee. Any payments not made within 15 days of service will receive a $20.00 late fee per day not paid.
Cancellation Charge Schedule: (% applies to entire service period total)
0 - 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)
2 - 7 days prior to service: 75% of service total is due (equals a 25% refund)
8 -14 days prior to service: 50% of service total is due (equals a 50 % refund)
More than 14 days prior to service or more: No charge, refund in full.
When we commit to you, we are unable to take other jobs.
Thank you for your understanding.
Returning home: All clients must let Call of Doody know when they have returned home from a trip. Otherwise, for the safety of your pets, we will extend additional visits and they will be charged to your invoice.
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